Our Focus is Your Business


Planning, Optimizing, Implementing and Sustaining Healthcare Information Technology

With ARRA and the HITECH Act, HIT vendor implementation teams are stretched beyond their ability to deliver a meaningful HIT solution. What’s more, healthcare incentive programs run by large federal bureaucracies carry with them onerous, low value-add administrative tasks, shifting milestone definitions and questionable timelines that introduce lots of uncertainty into your strategic IT plans.

At Tricension’s core, we believe that ‘meaningful’ healthcare IT solutions are readily adopted by the user community because they use information technology in ways that drive high-quality and efficient clinical and business processes, not because they meet external definitions of what a ‘meaningful’ healthcare IT system should be. This focus on optimizing clinical processes via the appropriate use of technology will make your solutions sustainable and scalable over time.

Financial incentives to sell and install large volumes of systems means that many HIT vendors and/or government-sponsored programs may not have your organizations best interest as their primary motivator. Tricension’s Back To Basics Practice is vendor neutral and is driven by delivering sustainable business value. We believe that a good process, automated where appropriate, will drive adoption and deliver measurable and sustainable long-term benefits.

The Back to Basics Practice is focused on maximizing organizational, financial, and community benefits for the technology you need. It is also aligned with, but not driven by, HITECH Meaningful Use criteria to help you maximize incentive dollars. These criteria include:

  • Electronic Medical Records (EMR/EHR)
  • ePrescribing solution (eRx)
  • Computerized Provider Order Entry (CPOE)
  • Interoperability - Health Information Exchange (HIE)
  • Quality Measures - Business Intelligence Solution for Analytics & Reporting

Our services include a full range of consultative, clinical and technical implementation support services.

  • Knowledge sharing and education on key aspects of Meaningful Use objectives – Done in the context of your specific organizational needs
  • Help create a strategic plan for achieving Meaningful Use incentives that includes risks introduced by:
    • Pre-existing key strategic IT initiatives for your organization
    • Other near term critical path projects competing for like resources and funding
  • Vendor Selection: Manage vendor selection process
  • Vendor Management: Oversee all work related to healthcare IT solution implementation and optimization.
  • Process Optimization: Process analysis, collaborative design, and re-engineering
    • Lead the clinical requirements gathering, facilitate workflow design
    • Change Management, Adoption Success, and Measurement
  • Technology Requirements: Assure infrastructure and integration technical requirements are defined
  • Systems Integration: Manage, Develop, and Deliver healthcare IT systems integration to other clinical, community and business systems. Identify interfaces necessary for supporting interoperability (i.e. with the HIE).
  • Meaningful Use Management Scorecard: Provide Key Performance Indicator scorecard displaying EHR/EMR Meaningful Use metrics.
  • HIE Services (if needed): Oversee the deployment and compliance with interoperability and security standards to ensure the effective integration of the provider’s clinical systems with the HIE. Specifically:
    • The integration of the practice’s EHR/EMR application to the regional, state-wide and national Health Information Exchanges
    • The completion of testing support in preparation for integration with the HIE;
    • The completion of data feeds of HL7 mapping support for data feed integration with the HIE.

Solutions – Enterprise Class Clinical, Practice Management and Revenue Cycle Management Solutions in Various Medical Specialties.

With decades of design and implementation experience in Healthcare Information Technology, Tricension architects, develops, implements and supports commercial or custom Healthcare Information Technology Solutions.

Business Intelligence – Industry Strength Data Warehousing Methods are Used to Integrate and Manage Data.

Data assets are then exploited for business intelligence such as executive dashboards, Key Performance Indicator messaging, statistical analysis and focused operational reporting.

Healthcare Focus

  • Practice Management / Electronic Medical Record (ERM/HER)
  • Meaningful Use
  • Revenue Cycle
  • HCFA
  • Claims Management (ANSI 837/835)

Customer Relationship Management Practice

Financial organizations rely on crisp, orchestrated, targeted, and consistent communication with their clientele. We work with organizations in various segments of financial services to improve business process, manage communication, manage and measure business process, and automate the front and back office. Opportunities include:

Practice Management

Automate client review practices so you can understand your organizations interactions with the client.

Sales Force Automation

Define processes to move prospects through the sales funnel, then automate to maximize the effectiveness of inside and outside sales.

Onboarding

Define client, supplier, partner processes, then orchestrate the processes across the organization.

Contact Management

Segment the client base, and then establish automated management protocols for ongoing client contacts and communication.

Contract Management

Establish contract management milestones, and process then automate the contract administration and management.

Regulatory Compliance Management

Define regulatory requirement, then automate management oversight and compliance.

Enterprise Content Management

Organize, secure, publish, orchestrate workflow, and create portals for employees, partners and clients.

Back Office Integrations

Quality and efficiency are driven into a financial services organization by integration of internal and external systems. We utilize integration standards or develop custom solutions to deliver manageable and seamless point to point systems integrations.

Business Intelligence

Industry strength data warehousing methods are used to integrate and manage data. Data assets are then exploited for business intelligence such as executive dashboards, Key Performance Indicator messaging, statistical analysis and focused operational reporting.

Custom Applications Management

We assume responsibility for legacy custom applications, then stabilize, establish software source control, and work to upgrade, enhance, evolve, integrate or replace the legacy system.

Solutions

Bring us your business need or idea, we work together to design and deliver a custom software solution to achieve competitive advantage.

Delivered Solutions Include:

  • Recruiting, Onboarding and Contract Management
  • Enterprise Data Management and Distribution
  • Enterprise Customer Relationship Management
  • Enterprise Portal with Collaboration and Content Management
  • Customer Portal with Internal Systems Integration
  • Enterprise Lead Qualification, Management, and Distribution
  • C-Level Key Performance Indicator Reporting
  • Associate Productivity Campaigns
  • ACAT Business Process Improvement
  • Online Financial Services Account – New Account Application
  • Integration between Operational and Banking Core Back Office Systems

Financial Focus

  • Financial Planning
  • Brokerage
  • Mortgage
  • Banking
  • Credit Card Processing
  • Card Inventory

Consumer

Best of Class eCommerce presence of a product or service levels the playing field in the markets. Rich Internet Applications (i.e. Microsoft Silverlight) deliver capabilities beyond traditional eCommerce web sites. Our eCommerce platform lets your story to stand out from the crowd, and the extraordinary user experience retains the visitor resulting in more revenue per visit.

Solutions Delivered Include:

  • eCommerce Platform
    • Classified Advertising
    • Products and Merchandise Showcase
    • Integrated with PayPal, Google Checkout and Other Payment Platforms
    • Facebook, YouTube, and Twitter Seamless Integration
    • Optimized for Search Engines
  • Subscription Management System
  • Membership Management System
  • Non-profit Social Networking platform
  • Marketing Automation Platform Integration to Customer Relationship Management (CRM)

Consumer Focus

  • eCommerce
  • Web and Back Office Integration
  • Search Engine Optimization (SEO)
  • Social Networking
  • Marketing Automation