Business Process Improvement
Would you invest in information technology to automate a process that you knew was flawed? Never. All too often, though, IT is held up as the "silver bullet" for process improvement, when in fact your users may experience something very different....and unpleasant. Tricension's Business Process Improvement practice provides the objectivity and industry-proven approaches you need to identify and improve your business processes so you can get the most out of your IT investment. And we teach you how to monitor and sustain those improvements for the long run.
Data Management and Business Intelligence
Nothing says more about a company's growth potential than the way it values and works to secure its vital information and database resources. As your business continues to grow and require more from its scattered database, turn to Tricension and Microsoft as the source for innovative software that allows your IT teams to use company data to server the needs of your business. Tricension can serve as the trusted and reliable technology partner for businesses that want to grow at their pace and on their terms-all while keeping critical data highly secure and accessible.
Customer Relationship Management
Tricension approaches a CRM implementation by understanding the client’s core business model and business benefit vision. Sure, we install the software on the hardware and establish basic CRM functions, but our process is designed to assure sustainable business benefits. Historically, 60 percent of CRM implementations have failed, in large part because the implementation approach overlooked or bypassed the real engine in an organization, your business team. Tricension’s implementation methodology is designed to inspire and empower the team to automate processes that are working and redesign ones that are not. Sustainable solutions are built on a foundation of business acumen, architecture and technology. In general, we use a two-phased approach: a baseline phase including installation of the hardware and software with foundational configuration followed by a solution phase to engage in business functions and tailor and customize the application to support the firm’s business process and systems integration needs.
Enterprise Content Management
In this increasingly complex world of software and applications, Enterprise Content Management (ECM) is a tool that improves our businesses by being the informational “heart” of a company. In general terms, an ECM system is a one-stop shop that enables a company to organize and share documents and information in a secure electronic environment.
Tricension can help your company implement an ECM using Microsoft SharePoint by providing expertise in the areas of:
- Accessibility - Establish standards and structure for document management.
- Collaboration - Provide team or project web sites to enhance information sharing, communication and collaboration.
- Enterprise Search - Unleash the value of information through a powerful search tool that allows your team to get the job done quicker.
- Orchestration – A complex and interdependent business process can flow information through a simpler, defined process to improve efficiency and organizational capacity.
- Single Sign On - Provide “one location” to obtain access to the driving business systems of your company.
- Performance - Progress and key performance indicators disclose real-time feedback on the vital signs of your organization.
Custom Application Development
Sometimes pre-packaged solutions just don’t meet the demands of your business. When this happens, you need to develop custom applications that not only interoperate with legacy systems, but provide the scalability necessary to adapt to your ever-changing environment.
Tricension has the experience and expertise to create the custom solution you need to meet the demands specific to your business. We specialize in solutions that utilize the Microsoft .NET framework and will work with you to determine your specific needs and ensure that the solution provides the most value to your business.
If you’re designing enterprise-class solutions that last the test of time, or simply need a point in the right direction, our world class .NET Architects can help.