Without changing a thing, Microsoft Dynamics CRM 2011 is extremely powerful, but sometimes you need CRM 2011 customizations to really unlock CRM’s power. That may sound strange since CRM is already good at tracking accounts, contacts, sales, marketing campaigns, service tickets, etc. Still, few businesses don’t need a few CRM 2011 customizations. What are CRM
One of the things Microsoft tends to do well is design software that works well together. This is apparent in product suites like Office where you can be modifying Excel spreadsheets in a Word doc without realizing it, using Word to edit your Outlook email, and passing data to and from OneNote the entire time.
Focus on process first, then find the technology tools to solve identified problems. The right technology solution applied to problems provides benefits, so it’s imperative that your information technology keep pace with your business growth. The key to performing at your highest potential is to invest in solutions that have the highest return on investment.