Organizations of all sizes across different industries are racing to use Artificial Intelligence in one form or the other.
In this rapidly evolving landscape, one critical need is emerging: the need for an AI-powered knowledge base.
Why is an AI-powered knowledge base becoming so critical for organizations? Let’s find out!
What is AI-Powered Knowledge Base?
An AI-Powered knowledge base is a central repository that stores and gives information as needed, to both internal and external stakeholders. It essentially acts as the organization’s one-stop intelligent advisor or consultant, available 24/7.
The knowledge base combines data storage with advanced machine learning algorithms. This enables it to automatically organize, categorize, and retrieve information with high levels of efficiency.
How AI is changing Knowledge Management
The most important change that AI is bringing to knowledge management is speed and intelligence.
When the people in an organization are able to access accurate information quickly, the collective responsiveness improves a great deal. Armed with the right information at the right time means everything can move fast.
Artificial Intelligence enables this, and this is why every forward looking corporate decision maker is pursuing an AI-powered knowledge base for their entities.
AI automates data categorization processes. This makes search more intelligent. With this, users are able to quickly extract insights from vast datasets. Repetitive tasks like content tagging and updates are also automated. The overall end result is faster decisions.
Advantages of an AI-Powered Knowledge Base
Whether it’s responding to market changes, making decisions during a crisis, giving support to customers or preparing new products for market. Any activity that requires information to execute will move extremely fast when you are able to get this information fast and accurately. Information is power!
These are the key advantages that an AI-powered solution will deliver for your organization:
An AI powered knowledge base will save money
You may or may not know this. But have you ever tried to think about how long your teams wait to get the information they need to execute their tasks. You'll be surprised many leaders across companies never really think about this.
We have found that across many organizations, employees can spend between 5 to 7 hours per week on the lower side waiting for information. If this is just one employee, now multiply this by the number of employees you have. How much time is your team probably wasting? If we compute this down to hourly payment equivalent, how much of the company's money is going down the drain in wasted but paid time?.
Now these delays are completely eliminated. Employees are able to get the right information instantly. This translates to savings both in money and time.
An AI-powered knowledge base expands opportunities
Let's say yours is a B2B organization that sells products or services to other businesses. Think about how long it takes a sales executive, for example, to prepare unique materials for different clients. They have to understand the unique requirements of each individual client. They will then use the company's available information to tailor sales materials to convince and try to convert each lead.
If the sales executive is able to get all the information they need without having to wait for someone to send it to them, it means they can prepare the materials faster. This also means they can handle more prospects at a time. This can lead to opportunities to increase the number of converted leads within a period of time. Serious clients will always appreciate faster and accurate information, as it enables them to make timely decisions. Give them this and they'll be happy to do business with your organization.
This is just one example. You can now see what this knowledge base can enable you to achieve regardless of your business model? More opportunities.
An AI-powered knowledge base acts as a cognitive amplifier for your organization
This simply means that the AI-driven knowledge base enables the company to harness its collective intelligence in a smart way.
The fact that employees are empowered to make data-driven decisions swiftly means that operational efficiency is greatly enhanced. With this, your company can stay agile in responding to dynamic market conditions.
An AI-powered knowledge base is a powerful customer support tool
We all know that one key pillar of AI is its natural language processing capabilities. This capability can be utilized in the knowledge base to serve as a powerful customer support tool.
It can understand and respond to customer queries in real-time. We are talking about personalized assistance, 24/7. This will not only improve customer satisfaction but also free up the company’s human resources for more complex and value-adding tasks.
Employees come and go. During their time in the organization, they gather and possess a lot of information on behalf of the company. Without a well organized system that stores and organizes this information, the organization will never benefit from such critical assets when an employee leaves.
But what does an AI-driven knowledge base do? It automates the process of preserving critical knowledge and expertise even as employees come and go.
This continuity ensures that your company can build upon its past successes and learn from mistakes, fostering a culture of continuous improvement.
Why choose Tricension's AI-Powered Knowledge Base Solution
At Tricension, we are not just providers of AI-driven solutions. We are also leaders in AI with a history of successful AI project implementations for our vast network of clients.
You can depend on our engine to create a robust AI-powered knowledge base from your organization’s data.
The following specific factors make our solution stand out:
Our solution is highly scalable. You can quickly move from a small amount of data to a huge data volume without any struggle, and scale back when the need arises.
This is important because needs keep changing. Demand can expand and contract at any time. Your team can grow quickly, or the demand for your products can rise fast without warning.
Whenever any of this happens, your knowledge base should be dynamic enough to accommodate the changes. And our solution takes care of this!
Security and data privacy
Of course, it's critical that your organization's data remains safe. Our solution takes this into account and is built to secure your company's data from cyber attackers.
Besides security, you can also rely on our solution to adhere to privacy tenets. Whether your company is based in the USA, Europe or whichever part of the world, we have 100% commitment to observe privacy provisions.
DomanAI integrates seamlessly with existing systems
Integration is key in operations. It will not make sense to have this powerful knowledge base that is isolated from the other systems that are critical within your company.
Rest assured that your knowledge base will work smoothly with your other systems. From communication to sales and marketing and all others in-between, they'll link nicely to the knowledge base.
We know you work with a budget. So we are eager to discuss your needs, understand your goals and the outcomes you want to achieve from the knowledge base.
Based on this, we'll be able to advise a cost that is both friendly and competitive.
We aptly recognize that in today's world, financial resources are carefully allocated, and every expenditure must be justified. That's why we're not just interested in offering a standard AI powered knowledge base solution; we want to tailor our offering to your specific requirements.
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