Outlook stopped working with Dynamics CRM : Dynamics data not showing up

Dynamics CRM stopped working with Outlook

Recently we have had a handful of clients report when they use the CRM for Outlook client it is not working. It shows connected but data not showing up. We found the following via Microsoft for a workaround to this issue.

Dynamics CRM 365 not showing in Outlook

The Dynamics for Outlook add-in relies on customized roaming home pages in order to render webpages within Outlook. The October 2017 Microsoft Outlook security update disables roaming home pages in Outlook to address a significant vulnerability with the application, and as such, inadvertently causes the add-in to fail.

All versions of the Microsoft Dynamics for Microsoft Outlook add-in family are affected by this issue. This includes Microsoft Dynamics CRM 2016, 2015 and 2013 for Microsoft Office Outlook. This also affects all versions of the Dynamics CRM organization that the add-in is connecting to.

The Outlook Security update versioning information is found below:

Security Update for Microsoft Outlook 2010 (KB4011089) 32-Bit Edition

Security Update for Microsoft Outlook 2010 (KB4011089) 64-Bit Edition

Security Update for Microsoft Outlook 2010 (KB4011196) 32-Bit Edition

Security Update for Microsoft Outlook 2010 (KB4011196) 64-Bit Edition

Security Update for Microsoft Outlook 2013 (KB4011178) 32-Bit Edition

Security Update for Microsoft Outlook 2013 (KB4011178) 64-Bit Edition

Security Update for Microsoft Outlook 2016 (KB4011162) 32-Bit Edition

Security Update for Microsoft Outlook 2016 (KB4011162) 64-Bit Edition

Dynamics CRM 365 not showing in Outlook Issue Resolution:

Due to this security update resolving multiple significant vulnerabilities within the Microsoft Outlook application, it must remain installed. In order to re-enable roaming home pages as a workaround while a permanent resolution is developed, a registry key must be added to the local client machines running the Microsoft Dynamics for Outlook application. This key can be installed through direct registry edit.

Important:

The DWORD value for this key is being set to 2 in order for it to be defined in a future security update. The following registry key is dependent on the version of Microsoft Outlook installed on the computer.

Microsoft Outlook 2016:

[HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Security] “EnableRoamingFolderHomepages”=dword:00000002

Microsoft Outlook 2013:

[HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Security] “EnableRoamingFolderHomepages”=dword:00000002

Microsoft Outlook 2010:

[HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security] “EnableRoamingFolderHomepages”=dword:00000002

Jeff Roper

16:18 29 Aug 17

We contracted with Tricension to take on something of a unique challenge with our firm; importing data from a variety of database types into our format. We gave Tricension some basic information on the process that we were using within our company and no documentation on the database itself. They have done an excellent job of familiarizing themselves with our database and other database types, creating their own processes to more efficiently import the data, and working with customers to keep them updated on progress.They have an excellent approach to project management and have done a great job of keeping our customers updated on progress. Our business fluctuates quite a bit seasonally, and they have done a great job adding staff to the projects during busy times and dialing back during slow periods. Although the cost per hour is higher for their service, we save money and provide better service by utilizing Tricension due to their staffing flexibility.

Chancie Adams

17:33 01 Sep 17

Tricension came to the table with expertise and dug deep to understand what our company needed. They scoped our project appropriate and applied the right resources to get it done on time, on budget, and delivered exactly what we needed. Their staff is professional and highly skilled.

Renee Keffer

20:44 29 Aug 17

Tricension is a great business partner. They put focus on delivering a quality product and put the needs of the customer first. When our requirements shifted mid-project, they worked with us to make the necessary adjustments to ensure success.

Kevin Huntsman

12:26 06 Sep 17

The team at Tricension does an exceptional job! They are very easy to work with and the entire team is well prepared and exceeds all of my expectations. I would highly recommend Tricension.

Frank Kaul

19:47 08 Sep 17

The Tricension team has completed several integration projects for us to dramatically improve transaction processing and eliminate error prone data entry. These projects have had a dramatic impact on our business. I really enjoy working with their people.

Dynamics CRM stopped working with Outlook

Dynamics CRM 365 not showing in Outlook

Dynamics CRM 365 not showing in Outlook Issue Resolution:

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