SharePoint System Down!

Yesterday, I had a client call me. They had changed the password of the SharePoint 2007 service account. As I’m sure you can guess, doing so brought on the dreaded “Service Unavailable” message. Here’s what I did to get them back up and running… Ensure new credentials are changed in IIS and Windows Services The client understood that after changing the password in AD the app pools in IIS would also need to be updated. However, they did not change any of the windows services associated with that account. After those changes were made, I was confident that would fix the problem. But, it didn’t. Dedicated WFE for Crawling I then observed that the central admin and primary web application’s app pools were starting and immediately shutting down. The event log had numerous errors pertaining to the search service not being able to crawl the content database, but seemed to be unrelated. Out of curiosity, I decided to drill in on those errors to see where they’d lead. I stumbled upon the following KB article that described similar symptoms… http://support.microsoft.com/kb/981452/de As the article suggests, I looked at the hosts file on the server and sure enough found invalid IPv6 entries. After I removed those entries and saved them, the central admin app pool was able to start. However, if I were to restart the app pool, the hosts file would yet again update with the invalid entries. With central admin running, I went into the search service and ensured that the setting “Use a dedicated web front end computer for crawling” was disabled. Once I saved this not only did the changes to the hosts file stop occurring, but the primary web application was then able to start.

Jeff Roper

16:18 29 Aug 17

We contracted with Tricension to take on something of a unique challenge with our firm; importing data from a variety of database types into our format. We gave Tricension some basic information on the process that we were using within our company and no documentation on the database itself. They have done an excellent job of familiarizing themselves with our database and other database types, creating their own processes to more efficiently import the data, and working with customers to keep them updated on progress.They have an excellent approach to project management and have done a great job of keeping our customers updated on progress. Our business fluctuates quite a bit seasonally, and they have done a great job adding staff to the projects during busy times and dialing back during slow periods. Although the cost per hour is higher for their service, we save money and provide better service by utilizing Tricension due to their staffing flexibility.

Chancie Adams

17:33 01 Sep 17

Tricension came to the table with expertise and dug deep to understand what our company needed. They scoped our project appropriate and applied the right resources to get it done on time, on budget, and delivered exactly what we needed. Their staff is professional and highly skilled.

Renee Keffer

20:44 29 Aug 17

Tricension is a great business partner. They put focus on delivering a quality product and put the needs of the customer first. When our requirements shifted mid-project, they worked with us to make the necessary adjustments to ensure success.

Kevin Huntsman

12:26 06 Sep 17

The team at Tricension does an exceptional job! They are very easy to work with and the entire team is well prepared and exceeds all of my expectations. I would highly recommend Tricension.

Frank Kaul

19:47 08 Sep 17

The Tricension team has completed several integration projects for us to dramatically improve transaction processing and eliminate error prone data entry. These projects have had a dramatic impact on our business. I really enjoy working with their people.

SharePoint System Down!

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