Integration of Technology
Where does one start when thinking about leveraging technology to improve business process, customer experience, or to gain a competitive advantage? Most business executives tend to start with the tool, the thing they have read and heard about: the CRM system, the ERP system, HRIS system etc. They start with the thing they know least
Creating Virtual Value
The movement from bricks and mortar to Web-based commerce is well-established. So it’s not a question of “if” but “when” to extend your business processes to the Web and integrate them with core business systems where possible. Sure, it sounds great, but what does it mean? A common business process example illustrates this point: A
