Tricension Newsletter- October 2009

Tricension has continued steady growth in both the Microsoft Business Solutions (Dynamics CRM, SharePoint, and SQL Reporting Services) and the custom .net and SilverLight application development practices. We are seeing a trend toward an initial Business benefit discovery phase where we work with a client to analyze the opportunity for ROI followed by phased implementations of the solution. In addition, Tricension continues to deliver solutions using the Microsoft Dynamics CRM platform for line of business solutions not traditionally supported by classic CRM applications. Use of the Dynamics CRM platform for extended business solutions is termed xRM. With xRM, clients are realizing lower development costs, solutions delivered to the market faster, and ongoing independence from traditional IT bottlenecks. Examples of xRM applications built in Dynamics CRM include:

• New customer on-boarding process automation and workflow management
• Training and certification process automation and workflow management
• Subscription service automation and workflow management
• Claims process automation and workflow management
• Professional Services project and support services management

Our application development practice has delivered improved application capability and performance enhancements in financial services and healthcare applications by upgrading the solutions from the 2.0 version of SilverLight to the 3.0 platform. Our Microsoft solutions hosting business has seen steady growth with a notable uptick in interest in Hosted SharePoint and Microsoft Office SharePoint Server. The clear benefits to a hosted solution include the ability to quickly deliver business value while avoiding a large capital expenditure.