How Tricension Enhanced Liquid Mobile IV’s Operational Efficiency by 30%

Liquid Mobile IV, a fast-growing US mobile healthcare provider, faced challenges with fragmented systems that disrupted operations and patient care. Tricension stepped in to help, creating a unified platform that enhanced service quality and efficiency across all centers.

About the Client

Name: Liquid Mobile IV 

Location: United States - Kansas City, Phoenix, Dallas & Austin 

Services: Mobile healthcare - IV therapy, aesthetic treatments, hormone therapy, medical weight loss, lab testing, and telehealth.

Identifying the Problem  

Fragmented Systems 

As Liquid Mobile IV expanded its services across multiple cities, they encountered significant challenges. Their systems for managing medical records, practice administration, and scheduling were scattered and inefficient. 

• Double bookings and logistical delays were common, leading to frustrated patients and staff
• Complicated financial processes 
• Poor inventory management risked stockouts or overstocking in pharmacies 
• Lack of real-time data threatened Liquid Mobile IV’s competitive edge

The Challenge  

Meeting Diverse User Needs 

Liquid Mobile IV needed a solution that could unify its fragmented operations and cater to the diverse needs of its users:

• Healthcare Providers required quick access to patient information and seamless scheduling.
• Administrative Staff needed efficient tools for managing appointments and finances.
• Pharmacists sought a robust inventory management system to prevent stock issues.
  

Most importantly, the system had to be easy to use, even for new hires.

Our Solution

A Unified Platform 

Focusing on user needs and Liquid Mobile IV’s future goals, Tricension developed a comprehensive electronic practice management system that unified operations across the board. Key features included:

• Unified Platform: Integrated AMRs, practice management, and logistics into a seamless system.
• Pharmacy Optimization: Advanced data and inventory management streamlined pharmacy operations.
• Scheduling & Tracking: Enhanced features eliminated double bookings and improved efficiency.
• User-Centric Design: Intuitive access for all users, from scheduling to inventory management and payments.
• Integrated Payments: Streamlined financial processes with an efficient payment gateway.
• Real-Time Insights: Microsoft Power BI integration enabled data-driven decision-making.

Tools & Technologies Used: 

• Payment Integration: Stripe 
• Communication:  Zoom and Twilio, 
• Workflow Automation: Microsoft Power Automate 
• Document Management: Microsoft L'DJOUR 
• Real-Time Analytics: Microsoft Power BI  

The Outcome

Tricension’s platform didn’t just solve existing issues—it paved the way for Liquid Mobile IV’s future growth. 

The new system completely transformed Liquid Mobile IV’s operations. 

• Efficiency surged as automation streamlined workflows and reduced errors. 
• Reliable scheduling and logistics improved patient satisfaction. 
• Simplified billing and optimized pharmacy management ensured smooth operations.
• Real-time analytics provided the insights needed to stay competitive and agile.

Key Takeaway

Tricension’s implemented platform is a great example of how targeted technological solutions can address complex challenges and deliver substantial efficiency gains in the healthcare sector. 

Looking Ahead

In the future, Tricension aims to partner with more forward-thinking U.S. businesses to enhance healthcare delivery using advanced technologies.