Our Services

We strike the perfect balance between legacy and cutting-edge. Unlike pure legacy players or digital-only agencies, we understand both worlds. Our global experts implement the latest technologies to build new solutions and modernize legacy systems, ensuring they remain effective and relevant.

Our Services

CX Application Integration

Connect legacy systems with modern platforms to enhance your CCaaS investments. Our secure AI integrations deliver smarter customer experiences without risking data integrity.

Application Modernization

Modernize your stack while preserving business logic. Using AI-assisted code analysis, we lower costs and reduce disruption to ensure a smooth transition.

Cloud Excellence

As a Microsoft partner, we streamline your cloud environment for better performance, lower costs, and easier management, no matter the complexity.

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AI Integration

Secure, results-driven AI solutions aligned with your strategy. No hype, just practical tools that respect privacy and drive value.

Custom App Development

From front-end to back-end, we build high-performance, secure apps tailored to your needs through a collaborative, hands-on approach.

Our Strategic Technology Partners

Industries We Serve

Why Choose Tricension

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Enterprise-Grade Engineering, Delivered with Agility

We bring deep experience building secure, compliant, scalable healthcare solutions, combining enterprise-grade engineering with agile delivery models that accelerate transformation.

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Better Care Through Better Technology

Our approach connects systems, workflows, and data to reduce friction, empower clinicians, and improve patient experiences, aligning technology investments with measurable health outcomes.

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AI & Automation That Reduce Burden

We embed intelligence into clinical and operational workflows to cut administrative overhead, improve decision support, and help healthcare organizations operate more efficiently.

Case Studies

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Modernizing Legacy Contact Centers: Jack Henry & Associates Journey to Cloud-Based Systems

Jack Henry & Associates, a leading U.S. financial technology provider set out to modernize their contact centers. With Tricension’s expertise, they transitioned from an outdated, on-premise legacy system to the cloud with NICE CXone.